Cancellation policy

🛍️ Purchase Options Cancellation Policy – Emporium De Fragrance

At Emporium De Fragrance, we strive to provide a seamless and satisfying shopping experience. We understand that sometimes plans change, and we're here to help. Below is our cancellation policy for purchases made through our website.

🔄 Order Cancellation

• Before Shipment: You may cancel your order for any reason within 2 hours of placing it, provided it has not yet been shipped. To cancel, please contact our customer support team immediately via [email/contact form].

• After Shipment: Once your order has been shipped, it cannot be canceled. However, you may initiate a return upon delivery in accordance with our [Return Policy].

🧾 Subscription or Prepaid Purchase Options

• Monthly Subscriptions: You may cancel your subscription at any time. Cancellations made before the next billing cycle will not be charged. Any shipments already processed will still be delivered.

• Prepaid Plans (3, 6, or 12 months): Prepaid plans are non-refundable once the first shipment has been dispatched. You may cancel future renewals at any time.

💳 Refunds

• Approved cancellations will be refunded to the original payment method within 5–7 business days.

• Shipping fees are non-refundable once an order has been processed.

⚠️ Exceptions

• Custom orders, limited-edition bundles, or promotional items may not be eligible for cancellation once confirmed.

• We reserve the right to decline cancellation requests that violate our terms of service or show signs of misuse.