Refund policy

• Eligibility: Returns are accepted within 14 days of delivery for unused, unopened items in their original packaging.

• Non-Returnable Items:

  • Opened or used fragrances

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom orders

• Return Process: To initiate a return, please contact our support team at [your email/contact form] with your order number and reason for return. We’ll provide instructions and a return shipping label if applicable.

• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

💸 Refunds

• Inspection & Approval: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds will be processed to your original payment method within 5–10 business days.

• Partial Refunds: In certain cases (e.g., damaged packaging), partial refunds may be issued at our discretion.

🚚 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue promptly.

❗ Important Notes

• We reserve the right to refuse returns that do not meet our policy criteria.

• Refunds are not guaranteed for items returned without prior authorization.